• Orders up to $50 - $5.95
• Orders up to $125 - $7.95
• Orders above $125 - $9.95
Questions and concerns about expedited delivery times should be directed to
customer service at 877-554-1215 (phone hours Mon-Fri 9 am-5 pm PST).
As soon as your order ships you will receive an email with your tracking number.
Customers are responsible for refused shipment fees.
What do I do if the tracking number shows it was delivered - and I don't
If the USPS tracking number shows it was delivered to your address, then their scan proves that they delivered it to your address. Please contact USPS to find out where your package is.
Although this is a USPS issue, here are several suggestions that work most of the time!
1 - Is it possible someone else in your household forgot to tell you it arrived? 9 times out of 10 this is the case.
2 - Have you spoken to your mail carrier? They scanned the package when they delivered it, so it’s possible he/she will remember something about the package. For example, sometimes he/she will place a package somewhere other than in your mailbox if it won’t fit (usually behind a plant, patio furniture, etc.). Or they may have accidentally delivered it to a neighbor.
3 - If you aren’t able to speak to him/her directly, we recommend leaving a note in your mailbox with the tracking number
4 - Have you checked to see if a neighbor received your package by mistake?
5 - If by some chance your delivery person isn’t able to clarify and you aren’t able to locate your package with a neighbor, you may open an investigation by calling 1-800-ASK-USPS (1-800-275-8777). Your inquiry will then be routed to your local post office where they will research the delivery of your package. If the scan shows it was delivered to your address, and you have not received it, please contact USPS for a resolution -- unfortunately we are not able to do that on your behalf. We are not able to provide refunds for orders that are scanned as delivered.
**NOTE: Sometimes, especially during high volume shipping times like the holidays, your mail carrier will scan packages as delivered before they are actually at your home. If you receive a delivery notification but have not received your package, your package will most likely arrive later that day or the following business day.
We thank you for your understanding!